Terms of Service

These Terms of Service ("Terms") form a binding legal agreement between you ("you", "your", or, if you are acting on behalf of an organization, that organization) and Freyt ("Freyt", "we", "us", "our") governing your access to and use of the freyt website, web application, application programming interface, document-ingestion email addresses, and related services (together, the "Service"). By creating an account, clicking to accept, or using the Service in any way, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, do not access or use the Service.

If you are entering into these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity, in which case "you" refers to that entity. If you do not have such authority, or if you do not agree with these Terms, you must not accept them or use the Service on the entity's behalf.

1. Definitions

• "Service" — the freyt web application, API, document and email ingestion tools, extraction models, exports, and any related documentation, updates, or new features we make available.
• "Customer Data" — any documents, files, emails, or other content you or an Authorized User upload, forward, submit, or otherwise transmit to the Service, and any data extracted, derived, or generated from it.
• "Authorized User" — any individual you permit to access or use the Service under your account, including employees, contractors, and agents.
• "Subscription" — your paid access tier to the Service (Starter, Pro, Team, or any successor plan we publish).
• "Output" — structured data, fields, files, or exports generated by the Service from Customer Data.

2. The Service and its limitations

Freyt uses automated extraction, including machine-learning and third-party AI models, to read documents such as rate confirmations, bills of lading, and related shipment paperwork, and to convert them into structured data you can export to a carrier system, transportation management system ("TMS"), or other destination you configure.

The Service is a productivity and data-entry acceleration tool. It is not, and is not intended to be, a substitute for your own review, judgment, or compliance processes. No automated extraction, parsing, or AI system — including ours — is or can be guaranteed to be error-free, complete, or fit for any particular transaction. Output may contain errors, omissions, misreadings, or artifacts introduced by the source document, the extraction model, or the export process. You are solely and exclusively responsible for independently reviewing, verifying, and correcting all Output before relying on it for any purpose — including before dispatching a load, issuing or paying an invoice, executing a contract, making a rate decision, or entering data into any downstream system. Freyt disclaims all responsibility for decisions made, or actions taken, in reliance on unverified Output. This allocation of responsibility is a fundamental basis of the bargain between you and Freyt and applies regardless of the cause of action.

3. Eligibility

You must be at least 18 years old and capable of forming a binding contract in your jurisdiction to use the Service. The Service is designed for use by freight brokers, carriers, shippers, dispatchers, and related logistics professionals in the ordinary course of business, and you represent that your use is for such business purposes and not as a consumer.

4. Accounts and Authorized Users

• You must provide accurate, current, and complete information when creating an account and keep it up to date.
• You are responsible for all activity that occurs under your account and credentials, whether or not authorized by you, except to the extent caused solely by our gross negligence. Notify us immediately at security@freyt.space if you suspect unauthorized access or a security incident.
• You are responsible for ensuring every Authorized User complies with these Terms, and any breach by an Authorized User is treated as your breach.
• Accounts are for the use of the company or individual that created them and may not be shared beyond your plan's seat limits, transferred, sublicensed, or sold without our prior written consent.
• We may require additional verification before granting or continuing access, and may refuse or suspend registration at our discretion for suspected fraud, abuse, or violation of these Terms.

5. Acceptable use

You must not, and must not permit or assist any third party to:

• Upload, forward, or process documents or data you do not have the legal right to use, disclose, or transmit to a third-party cloud or AI service, including data of individuals you are not authorized to share;
• Use the Service to process data in violation of applicable data protection, export control, sanctions, or other law;
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying models, weights, or training methodology of the Service;
• Use automated means (bots, scrapers, or similar) to access the Service outside of our published API, or attempt to exceed, circumvent, or manipulate the usage limits of your plan;
• Probe, scan, penetration-test, or attempt to bypass, disable, or interfere with any security or rate-limiting feature of the Service;
• Introduce malware, or use the Service to transmit unsolicited communications, in a manner that damages, disables, or impairs the Service or any third party;
• Resell, sublicense, rent, lease, white-label, or otherwise make the Service available to any third party outside your organization without our prior written agreement;
• Misrepresent your identity or affiliation, or use the Service to impersonate any person or entity;
• Use Output to build, train, or benchmark a competing product or service.

We may investigate suspected violations and take any action we deem appropriate, including suspending or terminating access, without liability to you.

6. Customer Data and Output

As between you and Freyt, you retain all right, title, and interest in and to Customer Data and Output. You grant Freyt a worldwide, non-exclusive, royalty-free license to host, copy, transmit, process, and display Customer Data solely as necessary to provide, maintain, secure, and improve the Service, and to comply with law. You represent and warrant that you have all rights, consents, and permissions necessary to submit Customer Data to the Service and to grant this license, including any consents required from third parties whose personal data appears in submitted documents.

We do not use Customer Data or Output to train third-party foundation models, and we do not sell Customer Data. Further detail is in our Privacy Policy.

7. Intellectual property

The Service — including its software, user interface, extraction models, documentation, and all associated trademarks, logos, and branding — is owned by Freyt or its licensors and is protected by copyright, trademark, trade secret, and other intellectual property laws. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Service during your Subscription solely for your internal business purposes. No other rights are granted, whether by implication, estoppel, or otherwise. All rights not expressly granted are reserved by Freyt.

Any feedback, suggestions, or ideas you provide about the Service may be used by us without restriction or obligation to you.

8. Fees and billing

Subscriptions renew automatically at the end of each billing period, at the then-current rate, until cancelled. Fees are charged in advance via the payment method on file. We will give at least 30 days' notice by email or in-app notice of any price increase before it applies to your next renewal; continued use after that date constitutes acceptance of the new price. Downgrades and cancellations take effect at the end of the current billing cycle, and you retain access through the period already paid for. Fees paid are eligible for refund only as described in our Refund & Cancellation Policy; outside that window, all fees are non-refundable except where required by applicable law. You are responsible for all applicable taxes other than taxes on our net income. If a payment fails and is not resolved within 10 days of notice, we may suspend or terminate your access without further notice.

9. Free trials

New accounts may be eligible for a free trial period, the length and terms of which are disclosed at signup. No payment method is required to start a trial, and nothing is charged automatically at the end of it; you choose whether to subscribe. We may modify, limit, or discontinue trial offers at any time. Creating multiple accounts, or using false information, to obtain additional trials is a violation of these Terms and may result in suspension.

10. Availability and support

We aim for high availability but do not guarantee that the Service will be uninterrupted, timely, secure, or error-free, and we do not warrant any specific uptime percentage as a contractual commitment unless separately agreed in a signed order form. Scheduled maintenance and events outside our reasonable control (including third-party outages) may affect availability. Support channels and response targets vary by plan and are described on our pricing page; they are operational targets, not guarantees, unless expressly stated otherwise in a signed agreement.

11. Third-party services

The Service may integrate with or rely on third-party services (including cloud infrastructure, AI extraction providers, payment processors, and TMS integrations you configure). We are not responsible for the acts, omissions, availability, or content of third-party services, and your use of them is governed by their own terms.

12. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT OUTPUT WILL BE ACCURATE, COMPLETE, OR RELIABLE. YOU ASSUME ALL RISK ARISING FROM YOUR USE OF, AND RELIANCE ON, THE SERVICE AND ANY OUTPUT.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (A) IN NO EVENT WILL FREYT, ITS OFFICERS, EMPLOYEES, CONTRACTORS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, INCLUDING ANY ERROR, OMISSION, OR INACCURACY IN OUTPUT, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF FREYT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) FREYT'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, WILL NOT EXCEED THE GREATER OF (I) THE FEES YOU PAID FREYT IN THE THREE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) ONE HUNDRED U.S. DOLLARS (US$100). THESE LIMITATIONS APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIABILITY LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU, IN WHICH CASE LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

14. Indemnification

You agree to defend, indemnify, and hold harmless Freyt and its officers, employees, and contractors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your or any Authorized User's violation of these Terms; (b) your use of the Service in violation of applicable law; (c) Customer Data you submit, including any claim that it infringes, misappropriates, or violates the rights of a third party; or (d) any dispute between you and an Authorized User or third party arising from your use of the Service. We reserve the right to assume exclusive control of the defense of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.

15. Suspension and termination

You may cancel your account at any time from your account settings; cancellation takes effect as described in our Refund & Cancellation Policy. We may suspend or terminate your access to the Service, in whole or in part, immediately and without liability, if you breach these Terms, fail to resolve a payment failure within the period described in Section 8, pose a security or legal risk to the Service or other users, or if required by law. On termination for any reason, your right to use the Service ceases immediately; where termination is not for cause, you will have 30 days to export your Customer Data before it is deleted in accordance with our Privacy Policy. Sections 6, 7, 12, 13, 14, 16, and any other provision that by its nature should survive, survive termination.

16. Disputes, arbitration, and governing law

Please read this section carefully — it affects your legal rights. Before filing any claim, you agree to first contact legal@freyt.space and attempt in good faith to resolve the dispute informally for at least 30 days.

If a dispute is not resolved informally, you and Freyt agree that it will be resolved by final and binding arbitration on an individual basis, administered under the JAMS Streamlined Arbitration Rules then in effect, rather than in court, except that either party may bring an individual claim in small-claims court where permitted, and either party may seek emergency injunctive or equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property or confidentiality rights.

Class action waiver: YOU AND FREYT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. If this class action waiver is found unenforceable as to a particular claim or dispute, that claim or dispute will proceed in a court of competent jurisdiction rather than in arbitration, and the remainder of this Section 16 will otherwise remain in effect.

These Terms, and any dispute arising out of or relating to them or the Service, are governed by generally applicable commercial contract law principles, applied on a neutral and consistent basis, without regard to conflict-of-law rules that would apply the law of a different jurisdiction. To the extent any provision of this Section 16 or of these Terms is found unenforceable in a particular jurisdiction, the parties agree it will be enforced to the maximum extent permissible in that jurisdiction, and the remaining provisions will remain in full force.

17. Changes to these Terms

We may revise these Terms from time to time as the Service evolves. For material changes, we will provide notice by email or in-app notice at least 14 days before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to a material change, your sole remedy is to cancel before it takes effect, in which case you may be entitled to a pro-rated refund of any prepaid, unused period under our Refund & Cancellation Policy.

18. General provisions

• Entire agreement. These Terms, together with the Privacy Policy, Refund & Cancellation Policy, Cookie Policy, and any Data Processing Agreement or signed order form, constitute the entire agreement between you and Freyt regarding the Service and supersede all prior agreements on the subject.
• Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
• No waiver. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for delay or failure to perform resulting from causes outside its reasonable control.
• Relationship of parties. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Freyt.

19. Contact

Legal notices and disputes: legal@freyt.space · Account, billing, and general support: support@freyt.space · Security reports: security@freyt.space · Sales and partnerships: sales@freyt.space