Refund & Cancellation Policy

This policy explains how cancellations and refunds work for freyt Subscriptions. It supplements our Terms of Service; if anything here conflicts with the Terms, this policy controls on refund and cancellation matters, and the Terms control on everything else.

1. Free trial

Eligible new accounts receive a free trial with no payment method required. You will not be charged unless you actively choose to subscribe at the end of the trial, so there is nothing to refund or cancel during the trial period itself.

2. 7-day refund window

If you are not satisfied after subscribing, you may request a full refund of your most recent charge within 7 calendar days of that charge — whether it is your first payment or a renewal. Email support@freyt.space with your account email and the charge you want refunded. We will process approved refunds within 5 business days to your original payment method. Outside this 7-day window, charges are final and non-refundable except where required by applicable consumer-protection law.

This window applies once per billing cycle. Requesting and receiving a refund for a charge, then continuing to use the Service through the remainder of that cycle, does not entitle you to an additional refund for the same period.

3. Cancelling your subscription

You can cancel at any time from your account settings, or by emailing support@freyt.space. Cancellation stops future renewals; you retain full access through the end of the billing period you have already paid for. If your cancellation falls within the 7-day refund window described in Section 2, you may request a refund for that charge instead of running out the remaining access.

4. Downgrades

Switching to a lower-tier plan takes effect at the start of your next billing cycle; you keep your current plan's features and limits until then. We do not pro-rate or refund the difference for the remainder of an active cycle when you downgrade.

5. Failed and disputed payments

If a renewal payment fails, we will attempt to retry it and notify you to update your payment method. If payment is not resolved within 10 days of notice, we may suspend access until the account is brought current, as described in our Terms of Service. Reactivating your subscription within that window is treated as a continuation of the original charge, not a new charge, for purposes of the refund window in Section 2. Initiating a chargeback or payment dispute without first contacting us may result in immediate suspension pending resolution.

6. Price changes and material Terms changes

If we change pricing or make a material change to the Terms of Service, we will notify you in advance as described there. If you do not agree to the change, you may cancel before it takes effect and receive a pro-rated refund of any prepaid period the change would affect.

7. Data after cancellation

You have 30 days after cancellation to export your Customer Data before it is deleted in accordance with our Privacy Policy, except where cancellation follows termination for cause under the Terms of Service, in which case we may restrict or shorten export access.

8. No refunds for misuse

We reserve the right to deny a refund request where the account was suspended or terminated for violation of our Terms of Service, or where we reasonably suspect fraud or abuse of this policy, including repeated trial or refund requests used to obtain extended free access.

9. Changes to this policy

We may update this policy as our practices evolve. For material changes, we will notify you by email or in-app notice at least 14 days before they take effect.

10. Contact

Billing and refund requests: support@freyt.space