Refund & Cancellation Policy

This policy explains how cancellations and refunds work for freyt Subscriptions. It supplements our Terms of Service — if anything here conflicts with the Terms, this policy controls for refund and cancellation matters.

1. Free trial

New accounts get a 7-day free trial with no card required. You won't be charged anything unless you actively choose to subscribe at the end of the trial, so there's nothing to refund or cancel during this period.

2. 7-day refund window

If you're not satisfied after subscribing, you can request a full refund of your most recent charge within 7 daysof that charge — whether it's your first payment or a renewal. Email billing@freyt.spacewith your account email and we'll process it within 5 business days back to your original payment method. Outside this 7-day window, charges are non-refundable except where required by law.

3. Cancelling your subscription

Cancel any time from your account settings, or by emailing billing@freyt.space. Cancellation stops future renewals — you keep full access through the end of the billing period you've already paid for. If your cancellation falls within the 7-day refund window described above, you can request a refund for that period instead of running it out.

4. Downgrades

Switching to a lower plan takes effect at the start of your next billing cycle; you keep your current plan's features until then. We don't pro-rate the difference for the remainder of an active cycle.

5. Failed payments

If a renewal payment fails, we'll retry and email you to update your payment method. Access is suspended if payment isn't resolved within 10 days, per our Terms of Service. Reactivating within that window doesn't count as a new charge for refund-window purposes.

6. Price changes & material Terms changes

If we change pricing or make a material change to the Terms, we'll notify you at least 14–30 days ahead (see Terms of Service§7 and §15). If you don't agree, you can cancel before the change takes effect and receive a pro-rated refund of any prepaid period the change affects.

7. Data after cancellation

You have 30 days after cancellation to export your data before it's deleted, except where a cancellation is for cause. See our Privacy Policy for retention details.

8. Contact

Billing & refund requests: billing@freyt.space